I wanted a grey Chesterfield sectional and was going to pay 2.5x more to custom order one. I decided to take a chance on the Signal Hills Knightsbridge sectional because my children are still school age and I didn't want to worry about the sofa being 'ruined'.My husband hates the way the sofa feels - we have throw pillows that he uses to put behind his back if he's watching TV. I don't find it uncomfortable, but it's not plush the way our last 'slouchy' couch was. The reason I took off two stars is six weeks after we bought it, one of my children 'found' a hole at one of the quilted buttons on the corner of the sectional. I think they pushed on the tuft and the seam ripped. There is too much tension on the button for me to repair it myself. I can cover it with a throw since it's in the corner, but a new piece of furniture shouldn't be destroyed in a matter of weeks. I feel badly for spending what I did on it, I probably should have paid the extra and ordered the custom Joybird Liam sectional I originally wanted. It has a lifetime guarantee and the tufting is reinforced, so it wouldn't have fallen apart. I love the look of the sofa, but the quality is less than what a hoped for - I still spent thousands on it. Looks beautiful, but looks aren't everything. The light grey linen color is a nice variegated gray - if you are familiar with *** fabrics, it was close to the Taylor Felt Grey in terms of color. This sofa has a less dense weave than the *** fabric. I love the look but if I had to do it again, I probably would have spent more and done the made-to-order *** sofa. I included a picture of the number of boxes and how it arrived - it took my husband and I about an hour to drag in the pieces, unbox them and assemble to sofa. The picture is an un-styled one, there are remnants of toys and games visible, but it was the only picture I could access from our computer.