I wasn't sure what to expect after reading some of the reviews, but I was happy with the product. The leather is thick and sturdy; soft enough to be pleasing to the touch but firm enough not to have "wadded up files" for my 2 million dollar sales calls. It does not feel cheap. High stress points are riveted and the stitching is straight, without flaw. The color IS much lighter than the photo, but the pockets/dividers were as shown. I have had no issue with the shoulder strap coming undone. My only complaints are; The clasps/buckles are a bit clunky, and the front pocket is unaccessible with the flap closed (despite the picture). No dedicated pockets for pens, business cards, sunglasses, etc. Overall, a great value for the price.