I recently purchased this sofa after watching it on this site for some time. I am not disappointed in the purchase. While the sofa is somewhat hard, it is not uncomfortable and friends have commented favorably on the look and feel of the sofa. The leather is soft and has a very luxurious feel to it. Overall, I would have to say the classic look and feel of the sofa gives a classic look to my living room.
As for the "white glove" delivery, the three gents who delivered my sofa did so in the middle of a raging thunderstorm. They were soaked bringing in the sofa, but they never let a drop of water on the product. First class folks, first class delivery and set up.
The only complaint, if that is the correct word for it, is the price seems to fluctuate a lot. I saw the price go as low as ***(from the "norm" of around ***) and I purchased it at *** . Immediately after I bought the price dropped to around *** and now it is at *** .
Not a big deal, but the price never fluctuated as much as I was watching it as it has since I purchased the sofa. I suppose this is a way to entice one to purchase another sofa, but I only need one. At any rate, the times that I clicked on the product is captured and tracked, so one would assume a lower price would have been offered to entice me to buy before I purchased, not after.
Overall, this is an excellent product and I highly recommend it for looks, comfort, delivery and price.