I ordered the Abbyson mirror a couple of weeks ago. When it arrived the box was damaged. And when I opened the box, the mirror was damaged. I called Overstock's customer service. The representative was very helpful. While on the call, I emailed her pictures of the box (I took pictures before I opened the box and pictures of the actual product because the box was in bad condition). But before sending the pictures, the representative told me she would open a ticket to send a replacement. (The pictures were added to the ticket). The replacement arrived today!! And so far, so good!!! I really appreciate how the representative immediately offered an alternative. True customer service. I'll definitely order from Great Offer Stock again. This was my first experience with Great Offer Stock. The mirror looks exactly like the picture on the site. Beautiful!!