Returning customer to Great Offer Stock due to the excellent service they provide. The coffee maker is very nice, it is a replacement for my old one, same model I broke the carafe. It makes very good coffee, I use it every day. The timer obviously a nice feature which I take advantage of every day of the work week, set it up the night before and it's ready in the morning when I come down to the kitchen. I always look forward to next morning. It has features that you could find on other product as well, except the temperature control in other product may not measure up to this one. If I would do it again, I would spend the extra $20 and get the stainless carafe, you can't break that one. I purchased a refurbished model, but you can't tell the difference from this and a brand new one. Good brand, good looks and makes wicked awesome coffee, what more could you ask for. :-)