The rug arrived in a timely manner and was packaged appropriately; however, in transit, one corner of the packaging was torn away during shipping and there were some minor skid marks on the outside binding where the rug had been standing on the truck. The skid marks did not show when the rug was laid. The rug is really beautiful and well made. I have been looking for outdoor rugs for the past two months and nothing has even come close to my vision until I saw THIS rug. I had some concern about the brilliance of the colors since each of the photographs depicted a different brightness. The staged photograph with the furniture and accent pieces is exactly what the rug looks like on my screened porch when the sun is out...........really gorgeous. I did experience one problem, however. The rug is missing one of the colors that is represented in the photographs. The center of the floral design shows a pale yellow or yellowish green colored "shamrock like design" surrounded by, what I call, butterscotch. On the rug that was delivered, the pale yellow is missing and the area where it should be is solid butterscotch. The Great Offer Stock people told me that these rugs are "hand hooked" and there may be some color substitution. Since the pale yellow/yellowish green color is very important to the accent colors that I am planning to use, the Great Offer Stock people were kind enough to send me another rug (free of charge) so that I can choose the one that I like best and return the other one (also free of charge). The colors contained in the rug are butterscotch. navy blue, light blue, greenish blue, gray, and green. The solid portion of the rug is a pale, yellowish sand color. It is very bright and colorful and really lights up up my porch. If the new rug comes without the additional color in the center of the floral design, I will still be thrilled with the rug. If it does, I will be even more thrilled. Despite the fact that I have had these minor issues, the people at Great Offer Stock have been so kind and reasonable that I am still going to give them a "5" rating. The rug is GORGEOUS!