It took us 3 returns to finally get an undamaged lamp. The packaging is awful. This is a heavy lamp that crushes a piece of plastic that holds the lightbulb. That piece can't be easily replaced without replacing the entire base of the lamp. In the end, we settled for one that leaned a bit, but that was easy enough to correct with some foam to balance it. The lamp itself is high quality, priced wonderfully, and Overstocks's customer service was great. We got the matching table lamp which was in perfect condition. I would love to order another one of these floor lamps, but can't deal with all the returns should it be damaged. The lamp itself is five stars.
