This is my second Kraus faucet. I am thrilled with their customer service and prompt attention to anything that required help. I had purchased a Kraus bowl and faucet 6 years ago. I called them to ask how to fix the original faucet and they sent me a new one at no cost. When I first bought the combo of faucet and bowl I actually broke the waterfall portion of it. They replaced that free of charge also. I will continue to purchase from this company, their quality is top notch, customer service is awesome and I plan to replace all of my faucets with Kraus through Great Offer Stock