We ordered 2 chairs for our new home, one came broken (the wooden piece under the chair that the arm anchors to was split). Great Offer Stock was wonderful and had a new chair out immediatly and made it easy to ship the broken one back. The chairs themselves are very beautiful, smaller frame so wouldn't work well for a tall person (my son is 6'2 and his legs hang off when reclining). It's not really a SOLID piece, you can move the arms if you try. I'm not looking for these to last 10 years HOWEVER they are nice, stylish and overall a nice chair. I would buy it again.