The first recliner arrived at my house with FIVE damages on it and not all could be attributed to rough shipping. Great Offer Stock cust. service was wonderful, they gave me a credit toward my next purchase and sent out a new one in much better condition. While the chair looks gorgeous on a purple shag rug and next to a purple glass lamp on a nightstand in the master bedroom, it is not well made for the amount of money they charge for this piece. Luckily I got it on sale and got a credit for the hassle, otherwise I'd be feeling like I've been "had". For people thinking about buying this, don't spend more than $250 and don't expect this to be a daily recliner that will last for years to come. It's more of a statement piece, looks gorgeous but don't use it too often!!