I ordered this pan because I wanted to get away from non-stick pans. I really wanted ceramic, but for the money, they need to wait. So in the interim I ordered this pan. I used it for the first time a few days after receiving it. I washed, dried, and oiled it just like it states to. Then I used it again but didn't dry it right away. I left it upside down on a drying mat. That was a mistake. Just a few short hours later I turned it over to dry it off and put it away and it was coated in rust.
I contacted the seller and they sent me a new one, no questions asked. So they get an A+ for customer service and standing behind their product. They didn't even ask for the rusted one back, although I threw that out anyway. We are careful to dry the new pan immediately after washing, and then to oil it before putting it away. With each use it gets better and better at keeping stuff from sticking.
I recommend this pan.