Arrived undamaged and no missing parts. The review saying it HAS to be bolted down, is completely wrong. Its an option. You have to realize since this is natural gas, you don't have a huge weight at at the bottom, with a tank. It is still stable. Its not feather weight on the bottom. I still added the bolt downs on the base just to stabilize it, but wouldn't say it is necessary. Everything arrived undamaged and was great. If it was damaged, Im sure Great Offer Stock would replace it, free of additional charges. Instructions are not the best in the world, but not a huge deal. Easy enough to figure out. The only part that I had to undo and redo was with the actual gas line. The instructions say, it is not included and must be purchased separately. Not true. They include the gas line that runs down the neck. They also include a Quick Connect that you can add to your gas line. You have to read the instructions. Not that complicated, but some people seem to have problems with that. Think this is a great deal and its PERFECT!!