Soft, cool, comfortable with plenty of room to get in just the right position to get plenty of sleep. It did have a slight smell that was gone with in a few weeks. The free pillows were free for a reason. Don't expect king size pillows with the king size mattress or you will be disappointed. We had to let the pillows air out much longer. I still notice a pretty strong smell when I try to use them but I remind myself they were free. I reviewed a lot of beds before deciding on this one and have been delighted with this mattress.