mattress is softer than we thought it would be. Didn't get the "delivery notice" e-mail the purchase said we would. Fed-Ex set it in a puddle of water under our deck, thankfully the mattress itself was heavily sealed in plastic as the box was saturated with water. Had we had proper notice we could have arranged to meet the FedEx man. Imagine my surprise when I went into my account and my mattress was delivered, days before the estimated delivery date, then set in a puddle of water! The mattress is 4 stars, communication from Great Offer Stock rates 0!