I ordered the Lush Decor royal Empire Loveseat Furniture Protector Slipcover. Unfortunately, I needed the cover for a full sized sofa rather than a love seat. My order was placed 2 months before I received my new sofa. I wanted everything ready for its arrival since we have cats. I did an on-line chat with Adam. As a retired Human Resource Director, I cannot say enough about the excellent customer service I received. Adam is an exemplary employee and Great Offer Stock is lucky to have him. He initiated the RMA and gave me instructions on getting the smaller cover back to Great Offer Stock.com. Since they do not have an exchange policy, I have to place a separate order for the larger cover. greatofferstock.com has me for a permanent customer and if any of Adam's supervisors are reading this, please be very generous with your representative when he is due for a salary increase or promotion. He is an asset to your company.