Two reasons for the four stars instead of 5. 1) When filling out the shipping info it stated that FedEx would be the carrier. Based on this info I used my residential address (one that DOES NOT have USPS mail delivery). Great Offer Stock used the FedEX SmartPOst service and this resulted in the package going to the PO during the busiest week of the year. The package was lost at our local PO (with an incorrect address!) for two weeks. I literally just got the package this week and it arrived on 12/24. 2) The product was not wrapped in any protective plastic, just put in a box and shipped. While I appreciate the lack of additional plastic, the tie strings of the pillows were not tucked into the box and arrived super dirty on 3 of the 8 natural colored pillows. Otherwise, the color is what was expected, the loft of the pillow is good and the size is perfect for the dining chairs.