I ordered two of these bookcases for my new home's living room. The first one arrived promptly and was in great condition. Fairly easy to assemble and I am pleased with the quality. The second bookcase was held up in *** for a few days. When UPS delivered the bookcase I noticed the packaging was in very rough condition. I had a feeling the contents would suffer as a result. Anyhow, one of the heavy sides was cracked in half and a couple other pieces were not usable. I would love to know how UPS was able to break one of the sides in half and not the other one. So, I called Great Offer Stock customer service and within a week I had replacement pieces. A well done goes out to their customer service department. I will definitely be a repeat customer!!