Looks nice but there is barely any flame...
This product looks great once it is assembled but there were definitely a few issues when it came to assembly.
This product arrived with damaged pieces. The manufacturer shipped the fireplace with the tracks for the drawers broken, screwed in to the wrong place, and with one of the screws completely stripped. When I spoke with Great Offer Stock to get a replacement piece they said they had to send a whole new fireplace! This piece ways a TON and I live in a third floor walk up .. There was no way I could accept a whole new fireplace for just one broken piece. I had to go find someone in my area to fix the damage.
The backing to this piece was also not cut to size which I noticed has been an issue with other reviewers.
Last but not least, when I turn the fireplace on there is barely a visible flame? Not sure if this is how it looks for others but but my fireplace just looks like orange glowing logs..
Not sure if I would recommend this product to others.
UPDATE (11/14): i just received a new fireplace insert for this piece and it is SO MUCH BETTER! you can actually see a flame and there is no sign of the white back lighting. I am still giving this a 3 due to the all the issues we had with broken pieces/a faulty insert/difficulty reaching the manufacturer (they wouldn't respond to me OR Great Offer Stock.
Although the manufacturer is horrible, I do have to say, Great Offer Stock has the BEST customer service around and found a way to get me the replacement pieces I needed.