I ordered this headboard for my 9 year old daughters bed. It came in quickly, but was missing all screws to assemble it. I called Great Offer Stock, who said they would send replacement screws. A few days later they called to tell me that the company couldn't send just the screws and would have to send the whole headboard for me to get the screws out and then I would have to send back the extra headboard. I got the new headboard, and this one had screws but not the right size nor the amount that were needed. I ended up with $50 credited back to my account from Great Offer Stock and just went to a local hardware store to buy the screws & bolts needed to assemble the headboard. It was all a very frustrating process because the headboard didn't end up getting assembled and put together until about a month after the initial order. Everyone I spoke with in Overstock's customer service were all very nice and apologetic. It technically wasn't their fault, since the headboard was from Safavieh's warehouse, not Overstock's, so they were doing all they could to help. The headboard goes perfectly with my daughter's room décor and she loves it. I will say the picture makes the stripes look white & black but is actually more of an off white/cream and black. I did read reviews before buying and saw other people stating the same about the cream color so I was fine with that. All in all, I am very happy with the purchase.