I was impressed from start to finish. First, I called Great Offer Stock for a price match since I found the chair cheaper on another site and they granted the request. Second, after placing the order I received the chairs in less than a week. Third, they were packaged with care as illustrated by the pictures. Fourth, the chairs were easy to assemble. All i had to do was screw in the legs. Fifth, the chairs are stunning, even my husband loved them!!! I watched these chairs for a long time on the internet hoping to find a great addition to my dining room. They work perfectly for my table. NOTE: The chairs are NOT cream color, they are more of a greyish tan. THANKS OVERSTOCK!