Everything about this air bed seemed perfect during the time my guests slept on it for 4 nights - I received no complaints from them. The NeverFlat AC Pump worked and my guests never unplugged it or complained about the noise during the night if it started working. The pad that comes with it is nice looking and very thick. It's probably worth at least a third the total sale price of the bed. A commercial washer is needed to wash it. The edges tends to slip off at night when 2 people use the bed. The bed is extremely comfortable to lay on!
The only real complaint I have is the odor coming off the mattress. It was delivered on 11/22 and I immediate set it up just to make sure everything was ok before my guests arrived 11/27. The rubber used to make the mattress looks and feels heavier/sturdier than 'the other brand' but it's got a nasty strong chemical odor that comes and goes, at times so strong it makes eyes water. When the bed was covered with sheets and blankets, the odor wasn't noticeable while standing next to it. When it's bare, I can smell it just walking past the room. This is the 23rd day since I set it up and I still smell it at times. I've been sleeping on air mattresses fulltime for over 6 years using 'the other brand' and never had that problem.
Other than that, the bed is great::)) lol