I have a ordered a few big items online without the best success due to the company, packaging, and delivery (ie UPS). The entertainment center arrived on time and in great condition. The packaging was bullet proof. It took a long time to unpack, but it was well worth it. There must have been about 4 or 5 layers. The only assembly is adding the hardware. It looks great, the color is as expected. The fit and finish is good. Its a great piece of furniture for the money.