I ordered this for my mom who isn't too bothered that the large back piece #1 has holes that are a half inch lower than the opposite side so the piece #9 with the hooks slants to one side and even tho it is only a half inch it is very obvious to me. I emailed the distributor and they quickly got back to me to tell me they don't have the part and to complain to overstocked. Which I didn't because it didn't bother my mom. If it were mine I would've told overstocked. I know they would've made it right because they ALWAYS DO. so, I gave strong 3 stars because of the failure of the distributor to make it right. The quality and design are excellent. My mom is happy with her entry bench.