I like the firmness of this handbag. I carry medical records for 3 people when traveling; the small manila envelopes slip in and out with ease. One compartment for the records, one for my notepad, pens and smartphone, and the third one for credit card case, wallet and incidentals. There is also a small zippered compartment to store my medications when I am away from home. I also like the idea of the shoulder strap that comes with it.