The trampoline is great. Good quality. Bigger than I imagined. Exactly what we wanted. However, the original mat came with a small whole in it. I called to get a replacement. The lady I spoke to was great. They shipped one out right away. The problem is that it took two weeks to get here. You know what its like to have the trampoline frame sit in the yard for two weeks with kids wanting to play with it. I expected a week, but two was too much. Overall, I would buy from Great Offer Stock again. They have good quality items and the customer service is really nice.