I go through office chairs like candy, it seems. None ever seem to meet expectations. And I didn't go into this one expecting much either. I really required two things: that it actually have lumbar support (so many promise this, so few actually give it), and can wheel around. Well, we'll never know about the wheels because I bought upgrades from *** . But lo and behold, the lumbar support is fabulous. The massage and heat...well. It's okay every now and then. Except for the short wire to plug it in. Most of the time I have to loop those wires over the arm, because you can't roll around otherwise and trip on it when you leave the chair. But I do wish it had a head rest.