Packed neatly, All hardware included, Easily assembled (when attaching arms tighten all screws gradually & evenly- as in, don't tightly screw each one, one at a time at a time), Everything aligned well, No special tools needed, Casters glide well over floor & low pile carpet, Solid look & feel, Low back, Wide seating area, Nice finish.
Feels like the old time Banker's Chairs- padding only slightly changed the comfort level of sitting directly on wood bottom with no lumbar support- nothing a small lumbar pillow can't fix when sitting for long periods (only reason for my subjective 4-star rating). Great purchase!