Love this bag. It's well made, nicely padded, and -- I hope -- destined to last for years. The only thing I'd do differently is add another inside pocket or two. Except for one small internal zippered section, the main body of the bag is a bit of a gaping maw, so I do spend more time digging in it than I have with bags that are more sectioned off. I'm going to buy a few makeup bags as a workaround and use them as dividers -- work, food, makeup, etc.. This is my first backpack since junior high, so I suppose people who are backpack fans are used to this. Overall, I use it for a long work commute via bus and it's better than a computer bag for this kind of trek.