These glasses are lovely. They are small, more like what my mother and grandmother had, but that was what I wanted. I'm over the huge wine glass trend. These came VERY fast--36 hours after I ordered. I ordered 2 sets. In one of the boxes, 2 glasses were broken. There were instructions in the package about the phone number to call if any were broken. I called the number and the woman who answered was very helpful. The second shipment took a little longer--4 or 5 days. Overall I am very pleased with my purchase.