I ordered the G6 and gut the ultimate G instead. The machine housing does show some signs of wear, and the interior of the outer cloth bag is pilled. Do not expect the shampoo attachment or the hand use handle. They are not in the description. The large square item in the photo is the Kirby made tool caddy, which one does not receive. I received a cloth holder with pockets on it. The two long pockets on each side hold the wands. What should have been one central, deep pocket is instead two shallow pockets which are not deep enough to be of any use. I use on of these nylon fiber reinforced plastic tote bags sold as a reusable shopping bag by a local discounter.
The vacuum is fabulous. I have used it three or four times and there is about four cups of dirt in the disposable bag. Attaching the tools requires removal of the carpet nozzle and the machine end of the hose pushes a switch that makes the motor run faster for vastly improved suction with the attachments. The dusting brush has some sort of natural bristles on it and a nice, large opening in the center so dust and dirt are sucked into the bag instead of collection on the bristles. The pet hair tool is one of these contraptions run by suction of air over two small "paddle wheels." But there is so much suction that this does not matter and it works quite well.
There is no owner's manual, but there are Kirby produced videos on YouTube and the Kirby site has an archive of downloadable manuals, since the machines last for decades. One can also purchase after market attachments or, as I will do, go to Kirby for the hand held cleaning handle. Also, be aware that the head of the machine is very large and the whole thing weighs about 25 pounds. Thank goodness and the gods that it has Kirby Tech Drive, their version of self propulsion. Makes it feel like I am pushing the powered nozzle of my old Kenmore cannister.
I absolutely love it.
