I now have 4 of these lamps ,one floor and 3 table. My newest addition came with a messed up shade, looked fine until you turned it on, but as the light came thru the shade there was a ring around the entire middle where the cork was put together. Great Offer Stock was out of stock so I called the manufacturer as I wanted a 2nd table lamp to match the lamps I had previously purchased. I asked for a replacement shade and they send a entire new lamp. I could keep or return the lamp with the messed up shade to Great Offer Stock. The lamps are well made and beautiful! And what AWESOME customer service from the manufacturer!