So, I've had this machine for about 4 years. I'd had it for about 1-1/2 years when one of the paddle bearings on the 2.5 loaf pan went bad. I contacted customer service just to find out how/where I could buy a replacement plan. I was rather discouraged because I never heard back from them. But about two weeks later, I came home from work to an unexpected UPS delivery to my apartment--a complimentary replacement pan. Oh, and the machine itself is spectacular. I use it often for making dough for pizza or other breads that I bake in the oven, but I also use it regularly for the entire breadmaking cycle.