We bought 2 of these beautiful 16' runners. One was easy to roll out flat but one was quite wrinkled, creased, and the colors were "off". Returned the one, it was easy to do, and a replacement was sent quickly. The replacement looked to have been a "return" judging by the way it was rolled. It did flatten out o.k. so we kept it. They do look nice in our hallways and we get positive comments.