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Bought this last year knowing that I was building an addition. This item was kept in storage unit in original packing until I opened it last week. The main log is cracked and there is fog patch on inside of glass insert. Because it has been 9 months, no one can help me. Although the item looks good, the area that holds the insert in place does not align great..still, would be worth what I paid if not for the main log issue. Customer service says that had I paid for extended warranty I'd be covered. If extended warranty was offered , I didn't notice, as I almost always purchase it. Frustrated !! EDIT...JUST GOT OFF PHONE WITH COMPANY DIRCTLY... Inquired about purchasing replacement insert. I was told, "no ma'am , your product is definitely still under warranty, we will gladly ship you a new insert ...at no charge ". Now had I listened to the Great Offer Stock rep, I'd be looking at a broken log until I bit the bullet to buy something I had just bought !! Kudos to Real Flame for being about customer service and standing behind their products :)
Attractive fireplace in a dark cream color (not like photo in ad). Took 2 hours to assemble. Plenty of hardware left over as excess. Good product that comes in 3 heavy packages.
This is the perfect size for my room however, the color is NOT as shown in the photo. The actual color has little variation and is ivory/white, with zero brown to it. The heating element itself is nice, doesn't put off a whole lot of heat but add nice ambiance to the room. Is also well constructed. Will probably just add more color variation to it so it is not so solid white.
The pictures don’t die this justice. If you are debating getting this...GET IT!!! Looove it!!! You can change the flames, the color of the flames. There is a light inside you can turn off and on, a timer and can adjust the heat intensity. So glad I purchased this!!!
Love this fireplace! So realistic.
Extremely impressed. Blown away how well this was packaged. Assembly was fun and easy. Great quality and beautiful color. Using on my outdoor covered patio so hard to determine how well it heats just hope it holds up under exposure to moisture, heat and cold temperatures.
We love it. Will not run you out of the room with excess heat, as it's little more than a small space heater. Plus you can cut the heater function off completely, and still have the "fire". Very realistic looking and the adjustable flames are great for different room lighting.
Love the style of this Fire Place! The color matches perfect! Heats the entire living room. I recommend this fireplace/heater, throw off a nice ambient light and warms to room.
Love this fireplace! It has very realistic fire and is a solid piece. Easy to put together with simple directions. Assembled by myself and it took about two hours. The color is a light tan but what I was expecting from the other reviews. Highly recommend.
As like mea very picky and meticulous person, i fell inlove with this piece. im a 5'7 woman 31 yrs old and was assemble it by myself. the instructions is pretty straight forward. ghe tools u need are all there. there was just one hole at he ottom that didnt have a connector to screw it but it was ok and still held the electric fire thing. To attached the electric fire and the stand together i used a drill to screw 4pcs of it to attached them together. hope i can share some photos i took a lot. all in all so far it is realy beautiful and my family loves it.
Beautiful fireplace, very expensive looking. The scale is as advertised but the color is a linen , cream color. Nothing like photo. I knew this before I ordered due to other customer reviews. I love it!
Great buy. Flames look real.
Bought this fireplace after looking thru several and reading the reviews from previous customers and this didn't disappoint. The delivery arrived in several boxes as mentioned and we put it together with record time. Checked the features and its so nice in our main living room. This accessory has really sealed the deal and is definitely good quality too. Thanks for the reviews and prompt delivery... We're happy with our purchase!!!
Love this fireplace looks amazing in my living room heats up very fast
I loved the fireplace it looks good on my front room. It was very easy to assemble. I am so happy with my product and I received it in time.
This was perfect! And easy to put together, I did it by myself easily and quickly. The height was exactly what I wanted and needed. I recommend this product it is everything and more.
Beautiful and easy to assemble.
Great piece! Easy to put together. The color is perfect. Delivered in 4 days from order. Looks great in my room.
To my surprise it’s a heavy duty and nice looking addition to my family room, the design is that of a well made wooden stressed fireplace, I would highly recommend it.
love this piece fits my den well and it goes well with tuscan decor, this is always nice to warm up the room, makes a room very peaceful and cozy
Adelaide Electric Fireplace in Dry Brush White - 51L x 13.1W x 39H