I ordered this chair, and we loved it, but there was a flaw. We couldn't put the recliner front back down unless I got on my knees and pushed it down by hand. I called Great Offer Stock, and was given the option of getting another one or a refund. Since we liked the chair so much, we ordered another one. They immediately shipped another chair. When it came, I called them, and they sent UPS a shipping label, and they picked up the defective chair the next day. We could not be happier with the chair and especially the great customer service. The reps I talked to could not have been nicer. This was my first purchase from Great Offer Stock, and they definitely have me as a customer.