I have nothing but kind words for the seller. The lamp I purchased arrived quickly and in good shape and the price was significantly lower that I found at other sites. I didn't think it was as pretty in person as it appeared in the picture but that's a chance one always takes ordering online, and it was certainly pretty enough to keep. My real complaint is that one of the sockets was defective, causing the bulb to flicker. I had to disassemble the lamp to trace the problem to the switch inside one of the bulb bases and replaced the entire lamp base with one from ***** ******. It's mismatched in color (brass versus bronze) but that doesn't bother me. Many people would be challenged to make this repair but, for me, it was easier than returning the lamp. I might add that the stand and pole had better, more solid construction that I expected at this price. I'd certainly purchase another lamp from them; in fact, we'd previously purchased a Tiffany style lamp that had the same 'guts' (base, stand and hardware) and that one worked fine right out of the box. We did have to modify the height of the shade on both lamps so that the bulbs are less visible.