Took about 3 weeks to receive,even though there was a mix up at the warehouse and we only received the loveseat (couch is coming in a few days) the delivery people were fast and courteous and the couch was packaged well,carboard,bubble wrapped covered in plastic and a dust cover. The furniture is GREY in color,kind of speckled,somewhere on here in the description it had mocha as the color,i consider mocha a brown,this is not brown in any way which is good as I wanted grey. The loveseat is very good quality and is at the top end of "firm",it sits quite high and I wouldn't describe it as a "lounger" although I have napped on it already and found it comfortable. The accent pillows are really nice but even without them the back of the couch is comfortable to lean against. All I had to do was screw in the legs which are in a zippered compartment in the bottom of the couch. The furniture is not heavy at all which I have hardwood floors so it does move a little if you "plop" down when sitting. Overall this is a great couch and Im really happy I bought it!