Purchased this for a shower gift but unfortunately the paint job on the white had several imperfections. I called Great Offer Stock and they were fantastic. They mailed me out new pieces immediately. I had to do this 4 times. The forth time was because when you placed the screw covers in, they were too small and went in too far and created an indentation. I eventually stuffed the holes and put a little glue on them to stay and it worked. I also had to buy a sample jar of paint for minor touch ups. If it was for me I may have overlooked it, but seeing that it was a gift, I couldn't do that. I was just happy I decided to order this early just in case something was wrong or I didn't like it. It came down to the day before the shower until it was finally perfect. l Normally I would have cancelled it, but the chair is so cute and it matched the decor perfectly, I held onto it and not sorry. I can't say enough on the customer service. Wouldn't hesitate to try this another time. For the price and free shipping.. it was worth the inconvenience.