I don't usually leave reviews, i just don't have/take the time for it. But our experience with Great Offer Stock customer service was so outstanding that I am leaving a review today. We received the bed in a timely manner with friendly delivery service, but since our remodel took longer than expected just didn't inspect the product properly. So after finishing the remodel and noticing a small tear in the foot board of the bedframe, we were well aware of the expired warranty period, but nevertheless really bummed to have the tear in the synthetic leather. I finally decided to try to contact customer service with this issue regardless and after stating they couldn't do anything about it (expired warranty), they responded very friendly to my second inquiry and fully replaced the foot board at their expense with a brand new one!!! I am thoroughly impressed by their excellent service, since really i was at fault for not inspecting the item sooner! Wonderful service, definitely will recommend this company!!!!!!!!!!!!! Thank you Overstock!!!