We had a bit of a challenge getting this chair set up - not that it was difficult, but it would have been helpful if the instructions for connecting the three electrical connections weren't inside the box containing the plug which was zip-tied up under the seat of the chair. Even then only one of the connections was labeled, but we managed to get it done. It's a heavy chair, and very comfortable. I like that the foot rest is all one piece when extended, giving my knees lots of comfy support. However, I'm about 5'3" and I fit just right in this chair when reclined. I think for a taller person, their feet might hang over. The massage and heat function work well, but the massage speed seems to be variable, despite the control providing different levels. Hopefully it's not an issue with the mechanism. Didn't seem to prevent my falling asleep in the chair fairly quickly - something I expect will be happening frequently. So this chair is substantial, seems well made and is very confortable. A good value.