Just received this item. The box was pretty big, so I had to get help to carry it down some stairs. Quite satisfied with it so far. Very easy to set up, all we had to do was attach the legs. The futon is firm, which works for me,. Some reviews mentioned the firmness of the cushions as a problem, but I believe this is a personal preference. The futon is a decent height, about 15.5 inches from floor to the seat, which is about the height of my other couch so its no problem. Its a dark grey with some hints of black in the fabric, but looks quite modern and sleek. The only reason I didnt give this item 5 stars is that its a lot smaller than I imagined, that being said, this piece fits really well in my space.