Bed came today. One leg wouldn't screw completely in and wouldn't screw out. Called Abbyson, they offered to send a repair person and arranged it immediately. But I called Great Offer Stock anyway and got Kevin on the phone. He was so helpful and offered to send a new headboard and two legs. I thought maybe WD-40 would loosen the screw but was afraid it might stain. Kevin said go ahead and try it, you don't have to return the damaged headboard. Tried it. It worked, no stain. The rest of the bed went together like a dream. No need for the repain person or the new headboard. Sleeping in the bed tonight. Fabric is really nice, more like a raw silk than linen, has a sheen. Very happy!