Picture this: Redoing my LR to Off White & Ice Blue with dark hardwood floors (Candice Olson style). After looking for months for 2 ice blue chairs to match my white sofa, I couldn't find everything I wanted in a chair until Overlook: Ice Blue, Round Tufted Back, Nailheads, Dark Tapered Legs, Deep Seat and not $1500 ea. But it has an Extremely firm seat. The chairs came quickly, packed well, legs went in perfectly in the drilled holes, extra washers, even a dust cover I can use till my LR is complete. Took no time to put together myself. Can't say anything about Customer Service, because I'm not returning anything. Thanks Overlook.