Beautiful Lamp, but pain in the butt to set up.
The lamp itself is beautiful once finished! It took me two hours to assemble the lamp as the directions are only one line. "set up base as shown in picture A." Thats it. No number to call for assistance, or questions. I had to call Great Offer Stock and talk to a Service Rep who assured me if I damaged the lamp due to poor directions, they would replace it for free. Eventually I was able to figure it all out. (yeay me!) However, when I went to finally put on the lamp shade, it was bent on one side which caused the shade to be all loose and baggy. (the black silk shade is actually ribbon that has been wrapped around the wire drum.) I contacted Great Offer Stock and was assured that they would get me a new shade. I didn't want to return the lamp for a new one because of how long it took to put together. Could you imagine having to break it down for repacking and then building it again!? ACK, not happening. A few days later I was contacted by Great Offer Stock through email and informed they could not get a replacement shade for me. What? I asked why and was told that they didn't have any in the warehouse. I told them to contact the manufacturer and they told me they had no way to do that. What again? How can you contact the manufacturere to order lamps, but not for replacement parts? That doesn't make any sense. They acutally wanted me to keep the damaged shade and told me that they would give me a whole month free of their "O" buying clud for my trouble. ??? I informed them that was not a satisfactory resolution. It took a week of arguing back and forth and finally my informing them that I would dispute the charge with my credit card company and keep the lamp for free if they didn't rectify this. (no offer of a discount on the lamp, or a new lamp. I even looked on the website for something similair in the price range and found nothing.) Finally earlier this week I was informed a new shade was on its way. So, in conclusion, the lamp is beautiful. Worth the price, worth the hassle to put together. But if I had known the hassle I was going to be put through for a new lamp shade, I may not have purchased it in the first place. Still waiting on the lamp shade...