I ordered two of these to use in my living room behind my sectional (also purchased here).
These floor lamps are a gorgeous shade of antique brass. They are easy to assemble, and the swing arm feature is a bonus. And, I love that these are height-adjustable because that will allow them to work all over the house, should I decide to change things up down the road.
I will say that the first two lamps I received were a bit of a mess. One lamp had a flawed finish and the rods weren't aligned properly. The other lamp was fine, but, after assembling them, I realized that the lampshades didn't match. One was tapered (which is shown in the listing), and the other was a drum shade.
I contacted Great Offer Stock via their live chat and described what I had found, and sent pictures to help illustrate the issues. They were completely receptive. After checking with their parts department, they found they did not have any replacement parts to send, but they presented me with 4 options to make it right. I chose to have new lamps sent as replacements, and sent the defective lamps back.
The new lamps arrived promptly, and return labels were emailed to me to affix to the first set of lamps. Great Offer Stock was so great getting this resolved. I waited less than 30 seconds for help via the live chat, Customer Service sent emails keeping me informed all along the way, the replacements were sent out just as quickly as if I had ordered them myself, and the return was a breeze.
Thank you, Great Offer Stock, for putting your customers first.