We wanted a manual juicer to juice pomegranates. We saw this juicer in Israel. We found it at Great Offer Stock for a great price. It came, but was missing a crucial part. I immediately called customer service. They were very helpful, but a misunderstanding could not produce the part. However, after a 2nd call and explaining again in detail the part I was missing, it arrived at my door two days later. We used our juicer for the first time last night-just like in Israel! We love it! But we are even more thrilled about the service we received along w/ the attentiveness and understanding to resolve the issue of the missing part. The customer reps were so very nice and helpful, and kudos to the warehouse people to find and ship our missing part quickly and efficiently. Great job Overstock! We will shop here again and again!