This chandelier is beautiful once it's up and all is said and done. However, looks like a dark gray in the photo and is more creamy champagne color in person. Still beautiful, just not the color we were expecting. We were missing a few pieces in our box, which Great Offer Stock is taking care of and sending to us. This literally took hours to put together because you have to organize multiple strands of crystals and string together. From start to finish, probably took 4 hours to assemble and hang. With that being said, you get what you pay for. In this case, a beautiful expensive looking chandelier that you have to do some leg work for.