The Chest of Drawers product was well above average though the pull hardware (plastic) left a bit to be desired. I would consider it, sans the prior mentioned pull hardware, to be a Good plus (+). I was dissatisfied with the delivery as it ended up being later than promised. According to he tracking data, it had been delivered and signed for (by someone, but not me) and that was not true. I did approve and was very satisfied with the level of Customer Service by you people in tracking the delivery down and making sure it arrived, albeit later rather than sooner. The packaging was atrocious as it was somewhat 'beat up' with tears and holes in the corrugated packaging and styrene cushioning pieces which were in shambles. This latter was probably due to the product having been 'transferred' and 'handled', shall we say 'roughly'? Finally, the product was easily put together, with little effort. I would end by mentioning that I am in he market for a "Bookcase Head Board" of the same cherry color and preferably of Venture Horizon manufacture. My grades would be: Product B+, Delivery C- and Packaging D+