We were skeptical with ordering such a large piece of furniture online without seeing it in person first - we were very pleasantly surprised with everything about this unit and the process. The unit came in three boxes - one for the cabinet, one for the mirror, and a huge wooden crate which was screwed shut for the marble top. Everything was packed within an inch of its life and survived the trip across the country unharmed. The quality of the unit is fantastic - from the soft close drawers to the middle drawers which are cut-out to fit around the drain pipe...it's clear there was a lot of attention to detail. We had to make a cut on the bottom middle drawer which doesn't have the "U" shaped drawer since our drain pipe was too big...not a big deal for us. Not sure why the 3rd drawer didn't follow the format of the upper two.