I purchased this particular massage chair after I got married recently. We were thinking of purchasing one even before, but we took some time to research in order to find the best one for us. We are pretty satisfied with what we got now because the massage itself is quite deep. I wish it was a little bit stronger, but overall we love it. I especially love the air pillow because I can feel the extra air bags, and it helps me relax. My husband loves when he reclines all the way since there is two stage of zero gravity. It hits more spots once he reclines especially his back area. I have some shoulder pains as well, and we didn't know how to get that point. When we called the customer service, they were very kind. Two people helped us by giving us very clear instructions and sending us a video link on Youtube. You should definitely check that out because it really helped us understand the chair better. The massage is not too strong as it hurts the bones yet it's strong enough to take care of muscle sore. We would surely recommend to our friends and family. This is such an amazing investment.